Returns & Refunds

Thanks for shopping at Pink Monkey Designs

 Your Customer satisfaction is very important to us and we are committed to resolving any queries swiftly..In the unlikely event of there being a problem please refer to our Return and Refund Policy 

Return & Refund Policy

  If in the unlikely event you have an issue with any product you have purchased, please read the policies below. We aim to respond to any questions within 48 hours.

 Contact

 Please notify us of any issues within 14 days of delivery using the Contact Us section on the website                                                     

 Returns

 To be eligible for a return, your item must be unused and in the same condition that you received it.

 Your item must be in the original packaging.

A prepaid label will be sent upon agreement of return, you have 28 days to return the item. 

Once we receive your item, we will notify you and issue a full refund to your original method of payment.

 If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within the time stated on your card issuers policies.

 We are sorry but Personalised items can only be returned if they are faulty or the design is not as requested. There is a reminder at time of purchase to check the spelling of any bespoke message to eliminate error. 

 

 

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